FAQs

What is Zekal Store?
Zekal Store is an online shop offering high-quality electronics and health & wellness products designed to make modern living smarter, healthier, and easier.
Where are you based?
We operate online and ship to customers worldwide, with our primary fulfillment centers located in the United States.
Do you sell authentic and quality-tested products?
Yes, every product is sourced from trusted suppliers and tested for quality and reliability.

How do I place an order?
Simply add items to your cart, proceed to checkout, and follow the payment instructions.
What payment methods do you accept?
We accept major credit/debit cards, PayPal, and other secure payment gateways.
Can I cancel or change my order after placing it?
Yes, but changes or cancellations must be made within 12 hours of placing your order.

Do you ship internationally?
Yes, we offer worldwide shipping.
How long does delivery take?
Delivery times vary by location. Typically, orders arrive within 7–15 business days.
How can I track my order?
Once shipped, you’ll receive a tracking number via email to monitor your package.

What is your return policy?
We offer a 14-day return policy for unused items in their original packaging.
How do I start a return?
Contact our support team through our Contact Us page with your order number and reason for return.
Do you offer refunds?
Yes, refunds are processed within 5–7 business days after we receive your returned item.

Are your waterproof phone accessories truly waterproof?
Yes, our waterproof pouches and mounts are designed to protect your device against water, rain, and splashes when used as instructed.
Can I use the waterproof pouch with any phone?
Yes, our universal waterproof pouch fits most smartphones, including iPhone 11–16 Pro and similar-sized devices.
Is the motorcycle & bike phone holder adjustable?
Yes, it features a 360° swivel design for flexible positioning.

Do your electronics come with a warranty?
Many of our electronics include a manufacturer’s warranty; details are provided on each product page.
Are your electronic products compatible worldwide?
Most of our devices are compatible globally, but check product specifications for voltage and plug type details.

Are your health & wellness products safe to use?
Yes, we source wellness items from reputable suppliers and ensure they meet safety standards.
Do you offer eco-friendly products?
Yes, look for the “Eco-Friendly” tag on certain health & wellness and electronics items in our store.

How do I contact Zekal Store?
You can reach our customer service team through our Contact Us page.